Free Quality Associate

Published date: October 10, 2021
  • Location: Uttar Pradesh, India


Job Description:

1.The QA needs to monitor outbound call responses to assess associates demeanor, customer service performance, and conformity to company policies and procedures.

2.Performs call monitoring and provides trend data to site management team.

3. Uses quality monitoring data management system to compile and track performance at team and individual level.

4. Coordinates and facilitates call calibration sessions for Business Associate. Provides feedback to call center team leaders and managers.

5. Perform other duties as assigned.

6. Excellent verbal, written and interpersonal communication skills.

7. Outstanding customer service skills and dedication to providing exceptional customer care.

8. Must be self-motivator and self-starter.

9. Focus on quality and customer service.

10. Exceptional listening and analytical skills.

11. Solid time management skills.

12. Must be able to effectively deal with people at all levels inside and outside of the Company.

13. Must be proficient with Microsoft Office (intermediate Word, basic Excel).

14. Training new candidate for projects and also verifying leads when needed.

15. Ensure new hires take on basic sales training courses, including communication and process training.

16. Maintain updated records of training curricula and material.

Requirements :

1.Good communication skills.
2.Ability to work with others in a close manner.
3.Good computer skills.
4.Good multi-tasking skills.
5.Active Listening skills.
6.Candidates should be comfortable with Night Shift.

About company
We are an International Business Process Outsourcing Company into US Healthcare Domain.
Why should you join us?
• Increment Plan as per Work Performance.
• After 6 months able to apply for Internal Job Posting.
• Yearly Fun Trips, Monthly Fun Activity.
• Friendly Work Environment, Interactive Training Programs.

Work Timings : 7pm – 4:30am
Working days – 6 days working
Work Shift/Process: Night Shift/International US Healthcare Process
Please revert me back with your confirmation if you are interested & have received the mail.

Reference : Quality Associate jobs

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Business Development Executive
    Business Development Executive
    Technology - (Uttar Pradesh) - October 10, 2021 Free

    Greetings from Aerolith Business Pvt. Ltd. We are hiring for Business Development Executive Profile (Voice Process Outbound) in Night Shift. Interview Venue: Aerolith Business Pvt. Ltd.,B-113, Ground Floor, Sector- 64, Noida, UP (Nearest Metro Statio...

  •  MASON ALL-ROUNDER WITH INDIAN EXPERIENE FOR oman
    MASON ALL-ROUNDER WITH INDIAN EXPERIENE FOR oman
    Technology - (Uttar Pradesh) - September 8, 2021 Free

    INDIAN EXPERIENCE IS OK 👍 OMAN 🤘 LINE INTERNATIONAL LLC 👍 💠 MASON ALL-ROUNDER INDIAN EXPERIENCE -25 NOS 🎾 SALARY OMR PER DAY 07 👉 ONE MONTH SALARY 26×07=182 OMR 👉 ACC PROVIDE 🏮 EMPLOYMEN...

  • AAVAS FINANCERS | RELATIONSHIP OFFICER | HOME LOAN
    AAVAS FINANCERS | RELATIONSHIP OFFICER | HOME LOAN
    Technology - (Uttar Pradesh) - August 29, 2021 Free

    1. Generating potential leads in market for home loan. 2. Turned Up customers.Reference : AAVAS FINANCERS | RELATIONSHIP OFFICER | HOME LOAN jobs

Comments

    Leave your comment (spam and offensive messages will be removed)