Free Group Genesys Routing Engineer

Published date: September 24, 2021
  • Location: Connecticut, United States


Genesys Routing Engineer
Remote - must work CST
4+ Months Contract



Projects the candidate will be working on:

Project Evolve: Initiative to provide platform resilience and
stability to OMNI Channel

Ideal Background:

Candidate must have experience in Contact center technology
especially in Genesys platform and it is Ideal if he is from health care
domain, but it is not mandatory

Experience:

At least 7-10 years experience in contact center routing.
Experience in Java/Ecma Script and Java development experience is a
plus.
5+ years of Routing Development Experience in Genesys Contact Center
Solutions (Voice, IVR and Multi-channel is plus)
5+ years of Experience in developing Routing workflows using
Composer and building business logic using Genesys Rules Authoring Tool.
Experience in designing, developing and debugging routing solutions
implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and
multi-channel components
Ability to architect routing design and development for new
solutions that will be implemented for the customer
Experience in troubleshooting routing issues in production on call
Genesys certification in Routing is preferred.
Experience in Agile with good collaborative skills.
Good in communication and Self-motivated.

Top Requirements:

1) Genesys Routing 2) Genesys Composer 3) Genesys Rules.

Requirements:

Development experience using Genesys Suite of technologies with
specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP,
Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys
Workspace, Genesys Eservices.)
Design and Develop Routing Applications for Voice and Multi-Channel
using Composer / IRD, SCXML is a must and VXML will be of added advantage.
Proficient in tools like CCpulse , GAX (Genesys Administrator
Extension), GA(Genesys Administrator) & Kazimir will be considered a plus.
Database knowledge pertaining to SQL and Cassandra will be
considered a plus.
Having a strong knowledge in SSDLC. CICD experience with Jenkins and
GitHub.
Experience with basic Java development is a plus.

Skills/attributes:

Routing Development experience using Genesys Suite of technologies
with specialization in Genesys CTI, Genesys SIP, Genesys Composer, ORS
(Orchestration Server), Genesys Rules Engine, GRAT, Genesys OCS, Genesys
Workspace.
Design and Develop Routing Applications for Voice using Composer and
Configure Business logic using Genesys Rules Authoring Tool. SCXML is a must
and VXML will be of added advantage.
Expert in UI like Composer, GRAT (Genesys Rules Authoring Tool), GAX
(Genesys Administrator Extension), GA (Genesys Administrator) & Splunk will
be considered a plus.
CICD pipeline experience with Jenkins and GitHub is required.


Reference : Group Genesys Routing Engineer jobs

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