Free Application Support

Published date: April 22, 2025
  • Location: Ohio, United States



Skill: Application Support
3+ years minimum experience with related technologies ().
Production support experience in application support (L1/L2/L3).
The associate must be able to develop and support ETL processes using Ab Initio.
The associate must be able to develop and support the reports using Cognos and manage database connections using Cognos Framework Manager.
The associate must be able to work with different database systems including SQL Server and Oracle Exadata.
The associate must interact with Client and vendor partners on a day-to-day basis and ensure all BAU processes are running as expected.
Monitor the health of the application and inform all the stakeholders and LOB for any issues/findings.
Prioritize the tasks accordingly and complete it within expected deadlines.
Monitor the incident queues regularly and ensure all the IM’s and Service-Now requests are completed/addressed within the provided SLA’s.
Follow the change management process for any new changes and perform the validations/System checks post-production deployment.
Work with multiple teams and address any issues or concern with the file transmissions and data.
Addressing all the vulnerabilities, variances, and findings on time with related to the supported applications.


Reference : Application Support jobs

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