Free Application Support

Published date: October 26, 2021
  • Location: Florida, United States



Position : .Net App Support Analyst | Support level activities (60%
time)

Location: Lakeland, Florida (100% REMOTE)

Duration: 6+ months contract


Skills Required:

· Must have 4 years of experience systems analysis, requirements
gathering and design

· Minimum 4 years of experience in analyzing complex business
problems or processes and translating business requirements into technology
solutions that factor in system performance, usability, quality,
cross-system inter-dependencies, scalability, and total cost of ownership

· Minimum 4 years of experience designing enterprise class
solutions

· Minimum 4 years of experience with Oracle or SQL Server
databases

· Skilled in project and resources planning; ability to deliver
projects meeting project milestones and budget

· Strong problem- determination skills and resolution experience.

· Excellent teamwork and communication skills (written and verbal)

· Bachelor?s degree in Computer Science or related analytical field
or equivalent experience



Work Description:

· Support level activities (60% time)

· Responsible for monitoring and responding to open tickets
submitted through an incident management system

· Application-level support

· Identifying and resolving technical issues

· Root cause analysis

· Maintaining and documenting root cause through issue resolution

· Consulting with the software vendor and internal users

· Software release analysis / testing estimated (20% time)

· Documentation maintenance (20% time)

· Maintaining technical documentation and procedures

· Documenting processes and monitoring application performance
metrics

· Maintaining change control documentation





Reference : Application Support jobs

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