Free Inbound Customer Care Agent - 2nd Shift

Published date: July 11, 2018
  • Location: Florida, United States

WHY WORK HERE:

We Create Opportunity

ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 7 locations. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow. Join us and you will too. We’ll provide you with the tools, training and a team who will guide you and help you grow. And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.


Up to $12/hour plus shift differential
Monthly bonus potential for production and call compliance
Uncapped referral bonus potential
Employee perk discounts that include local restaurants, gym memberships, event tickets, and more.
Opportunities to gain valuable professional skills through on-going training
Career growth opportunities
Fun, innovative culture that will challenge you and support your growth
Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
Paid Holidays after 90 days
Paid Time-Off after 90 days
Paid Training
Body-Mind-Life Wellness Program
Weekly Employee Engagement Activities
Monthly Non-Profit Awareness
ERC Cares Program

WHO WE’RE LOOKING FOR:

We Don’t Breed the Weak

Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.

Minimum Qualifications:

Effective communication, negotiation, and problem solving skills
Strong oral and written communications
Strong customer service and organizational skills
Must be comfortable navigating between multiple computer screens and systems while maintaining a conversation with the customer
Must be able to pass a criminal background check and drug screen
WHY THIS POSITION:

We Don’t Believe In Limits

Most of our employees begin as a call center agent – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf. And when they meet their expectations and reach their goals, ERC as a company excels.

Job Responsibilities:
Process incoming service requests/claim calls from customers
Provide customer service concerning billing inquiries and changes in service
Capture information and enter data in computer in a timely manner
Performance is based on daily call volume/effective resolution compared to assigned monthly goals and key performance indicators such as call/handle time, etc.
Reference : Inbound Customer Care Agent - 2nd Shift jobs

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